All bookings are made with World Travellers whether by phone, fax email
or online and must be accompanied by a deposit of 25% of total cost or £110 per person, whichever the greater amount. Deposits may be paid by
banker’s cheque, debit or credit card. Bookings made within 12 weeks of the
departure date must be accompanied by the full payment of the holiday cost.
Full payments can be made by banker’s cheque, debit card or credit card.
(Please note that payment by credit card will attract a small processing charge
of 2%.)
Clients booking by telephone, fax or internet will be deemed to have signed
the declaration on the booking form and agreed to the booking conditions.
Should your booking include Scheduled Flights or flights booked with a low
cost carrier, the deposit required may vary. You will be advised of the required
amount at the time of booking.
The person completing the booking form is responsible for all money due on
the reservation. Receipt of a signed booking form or deposit or acceptance
of these terms and the subsequent issuing of a holiday confirmation invoice
forms a contract between World Travellers and the client. This contract is
legally binding under English Law.
Your Protection and Financial Security
For your peace of mind, we are fully bonded under the International Passenger
Protection Scheme to comply with the Package Travel Regulations (1992).
In order to provide protection for your holiday payments, World Travellers
has purchased Travel Organiser Failure Cover (TOFC) under the International
Passenger Protection Scheme. This cover complies with the requirements
of Regulations 16-21 of the 1992 Package Travel Regulations and enables
us to insure the component parts of the holidays featured in this brochure,
specifically excluding any air travel booked with a third party, in the unlikely
event of failure by either the supplier or the operator.
If you choose, or it is required that you book your air travel arrangements
through any other air travel provider, you must ensure that you receive a
separate ATOL receipt to provide you with the required consumer protection.
For further information, visit the ATOL website at www.atol.org.uk.
Prices & Supplements
Please note that all prices shown in this brochure are purely for guidance
purposes and to assist you in planning your holiday. Each holiday or booking is
tailor made and individually priced to give you the best deal available. Actual
prices will be confirmed at the time of booking, along with any supplementary
charges, discounts or special offers.
Group discounts
Discounts for groups may be negotiated at the time of booking and at the
discretion of World Travellers.
Child discounts
Discounts for children under 12 years of age are available on certain holidays.
These are usually subject to availability. Infants under two years are usually
accommodated free of charge in a cot, unless otherwise advised at the time of
booking. Please ask at time of booking for more details.
Special Offers
From time to time we will promote special offers in conjunction with our suppliers,
such as ‘Free Nights’, inclusive breakfast and room upgrades, for example. These
are strictly subject to availability often with date restrictions and sold on a ‘first
come, first served’ basis. Please check at time of booking to ensure specific
offers are applicable and available on our chosen dates of travel.
Final payment
Full payment is due at least 12 weeks prior to the commencement of
the holiday. This date will be advised when the booking is confirmed and an
invoice raised for the balance of payment. Please note that no further reminder
will be sent. If payment is not received by this date World Travellers reserve the
right to treat the booking as cancelled and to levy the appropriate cancellation
charges as set out below.
Cancellation by Client
If you choose to cancel your holiday at any time after confirmation, then you
must notify us in writing and all correspondence must be sent by recorded
delivery. If cancellation is received in writing prior to 12 weeks before departure
the holiday deposit will be forfeited. If cancellation is received in writing within
12 weeks of the departure date the following percentage cancellation charges
of the total holiday price will apply.
Changes to booking
Any alteration to a confirmed holiday must be notified to us in writing and will
incur an administration amendment fee (except for additions to the party) of £20 per person per change if the change is more than 12 weeks prior to the
departure. Any change within 12 weeks of departure we reserve the right to
treat this as a cancellation in which case the relevant cancellation charges
will apply. This condition also applies to dishonoured cheques, debt card or
credit card payments.
- 12 weeks or less of departure date:
40% of total cost
- 8 weeks or less of departure date:
60% of total cost
- 6 weeks or less of departure date:
80% of total cost
- 4 weeks or less of departure date:
100% of total cost
If we change your holiday
It is unlikely that we will have to make any changes to your holiday, as we
do plan the arrangements many months in advance. Occasionally changes
may be made, which we reserve the right to do so at any time. Most of these
changes are minor, and we will advise you at the earliest possible date. Flight
timings and carriers as advertised are subject to change as a result of airline
procedures and these details are given for guidance only. Final details will be
shown on your tickets. If a major change becomes necessary, we will inform
you as soon as reasonably possible if there is time before departure. When a
major change occurs (such as the alteration of your outward/return flight by
more than 12 hours, changes of accommodation or reduction in the standard
of accommodation) provided it does not arise from circumstances amounting
to force majeure (see below), you may have the choice of either accepting
the change of arrangements, taking another available holiday from us, or
cancelling your holiday and receiving a full refund.
If we cancel your holiday
We shall also be entitled at any time to cancel or to cease performance of the
Contract or to change and/or curtail the holiday by reason of an event of force
majeure which shall include (without limitation) war or threat of war, terrorist
activity or the threat of the same, riots, civil commotion, disaster, Act of God,
natural or nuclear disaster, fire, closure of ports, strikes or other industrial
action and any other event outside our control.
Client responsibility
Any loss or damage caused by the client during the holiday must be paid for in
full to the satisfaction of World Travellers and its suppliers.
Clients are responsible at all times for the safety of their personal baggage,
documents and any other equipment or accessories.
We reserve the right at our discretion to terminate without notice and liability,
the holiday of any person whose behaviour is such that it is likely to cause
damage to property or any third party. Full cancellation charges will apply and
we will be under no obligation whatsoever for any costs incurred.
Flights/delays
The timings of air departures are estimates only. We cannot accept any liability
for any delay in your transportation from or to the UK whether the cancellation
or delay is caused by adverse weather conditions, rescheduling by a transport
supplier, airline, airport authority and/or action by air traffic controllers,
mechanical breakdown or industrial action. Where long flight delays result in
lost holiday time, no refunds are given by hotels or suppliers. Similarly, airlines
do not offer compensation for flight delays. It is in recognition of the above that
the Company’s travel Insurance policy offers some monetary compensation
for flight delays over 12 hours to cover lost holiday time. However, at their
discretion your carrier will endeavour to reduce the inconvenience of any delay
by providing meals and accommodation, as appropriate for the time of day or
night (dependant on local availability), if you are delayed more than 12 hours. If
you incur payments for such services in the event of a delay, the Company will
not accept responsibility for payment unless we have given our prior consent.
Ferries/Trains/delays
In the case of operational disruption for any reason, World Travellers will not be
liable for any additional expenses occurred or any form of compensation.
Passports
All travellers within the European union are required to hold a full and valid
passport. Non UK Passport holders may require entry visas, for some featured
destinations and must make their own arrangements for these accordingly.
We strongly recommend that you check with the relevant authorities before
confirming your holiday booking with us.
Company liability
World Travellers cannot accept responsibility for any loss, delay, or costs
connected with adverse weather or travel conditions and the effect any of
these may have on travel arrangements and accommodation.
Complaints
In the unlikely event of any problem or complaint occurring during your holiday,
please report this immediately to the local supplier and as soon as possible to
World Travellers so that the matter can be resolved immediately. Any disputes
or claims can only be considered if made in writing within 28 days following
completion of the holiday arrangements. We will endeavour to respond to all
correspondence within 28 days of receipt, following a full investigation of all
the matter raised.
Travel Insurance
You must ensure that you have comprehensive travel insurance in place to
help avoid any unnecessary problems and unforeseen costs whilst overseas.
We are obliged to offer you adequate travel insurance at time of booking – please see relevant brochure panel for full details. If purchasing insurance
from us, then the premium must be paid at the time of booking to ensure
cancellation clause are effective.
Prices do not include
- Porterage of luggage at any stage
- Meals and/or accommodation costs incurred en route.
- Transfers or transport services to and from hotel.
- Any local gratuities, resort fees or local taxes charged by hotels locally.
- Any local facilities or services not detailed as ‘included’ in booking confirmation.
Brochure description and accuracy
The information contained and displayed in this brochure is to the best of
our knowledge accurate at the time of going to print. From time to time, local
hoteliers and suppliers may make alterations to facilities and/or withdraw
certain services. We will make every effort to keep you informed of any
changes or updates, which we feel are likely to fundamentally affect your
holiday enjoyment.
Star Ratings (Click here for a guide)
The star rating system in this brochure is guided by our own experience and
the feedback we have had from previous customers, and whilst many of our
ratings will match official ratings, some will be different as we have generally
rated the property from an international travellers perspective.
Room Types
Many hotels do not differentiate between twin and double rooms. Occasionally
they may allocate a twin room even though a double has been reserved or
vice versa. If a specific bed configuration is of paramount importance, you
must ensure this is communicated at the time of booking and detailed on the
booking confirmation.
Note: In certain destinations, double rooms are made up of two single beds
pushed together and made up as a double. Triple/Quad rooms will often
comprise of twin/double plus ‘rollaway’ or ‘fold-up’ beds being added to
accommodate extras persons.
Local Deposits & Charges
An imprint of your credit card will be required upon check in. This will be so
that additional hotel amenities that you use can be charged at the end of
your stay. It is in your best interests to leave the accommodation as it was
found, as deductions for breakages or leaving the accommodation unclean
can be made.
Check-in/Check-out Times
These usually vary from hotel to hotel. Check-in can not normally be
guaranteed before 15:00 hours and check-out is usually required by 11:00
hours. Local arrangements can sometimes be made directly with the hotel
and subject to local charges. However requests cannot be guaranteed.
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